Every member of our practice team has made a personal commitment to deliver a quality service for our patients: We aim to provide dental care of consistently good quality for all our patients. We have management systems to help us and these define each team member’s responsibilities when looking after you. We will work with you to provide care that meets your needs and wishes. We will explain options and costs so that you can make an informed choice. We will always tell you what we are proposing to do and tell you about any significant risks. We hold regular practice meetings to review our procedures for looking after patients. We look after your general health and safety while you are at the practice. We ask you about your general health and any medicines that you are taking. This helps us to treat you safely. We keep all information about you confidential. Infection control and cleanliness are essential for the safety of our patients. All members of our team receive training in the current standards of infection control. We screen all our patients for mouth cancer and discuss tobacco and alcohol use because these increase you risk of oral cancer. Everyone at the practice takes part in continuing professional development to keep their skills and knowledge up to date. All new members of the team are trained in our practice procedures. Once a year we review individual training needs for everyone in the practice. We ask our patients for their views in our services and have systems for dealing with feedback to identify any opportunities for improvement.