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how to request wheelchair assistance on southwest airlines ?

1 month ago

ID: #109075

Business Description

To request wheelchair assistance on Southwest Airlines, you can do so while booking your ticket or by contacting the airline directly. Here's a step-by-step guide:

Booking Your Ticket: When booking online at southwest.com, there is an option to request special assistance. Select the "Special Assistance" link on the Passenger and Payment Details page during booking. You can also call Southwest Airlines at 1-800-435-9792 to request wheelchair assistance.

Contacting Southwest Airlines: If you have already booked your ticket and need to request wheelchair assistance, you can call Southwest Airlines' Customer Service at 1-800-435-9792. Inform them about your need for wheelchair assistance and provide them with your confirmation number and flight details.

Arriving at the Airport: Arrive at the airport at least 2 hours before your flight's departure time to allow enough time for check-in and security procedures. Make your way to the Southwest Airlines check-in counter.

Checking In: Inform the Southwest Airlines agent at the check-in counter about your need for wheelchair assistance. They will assist you with checking in and provide you with a boarding pass.

Boarding the Flight: When it's time to board the flight, inform the gate agent that you require wheelchair assistance. They will arrange for a wheelchair and an airline employee to assist you to the aircraft.

During the Flight: Onboard the aircraft, the flight attendants will ensure you are comfortable and assist you with any additional needs you may have during the flight.

Arrival: Upon arrival at your destination, the airline staff will assist you with disembarking from the aircraft and guide you to the baggage claim area or your connecting flight if needed.

Connecting Flights: If you have a connecting flight, the airline staff will assist you in transferring to your next flight and ensure you reach your gate on time.

It's important to note that requesting wheelchair assistance in advance allows the airline to better accommodate your needs and ensure a smooth travel experience. Additionally, Southwest Airlines recommends that passengers requiring wheelchair assistance should be able to self-transfer to and from the aircraft seat or should travel with a companion who can assist them if needed.

Business Hours

Monday : 09:00 - 17:00

Tuesday - Closed

Wednesday - Closed

Thursday - Closed

Friday - Closed

Saturday : 09:00 - 17:00

Sunday - Closed

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